Frequently Asked Questions

What are Energizer® Energi To Go® Power Packs and Portable Chargers?

Energizer® Energi To Go® products are rechargeable, portable power packs that provide you with instant power for your electronic devices, wherever you are. They can be used to charge mobile phones, iPods/mp3s, PDAs, PSPs, GPS devices, digital cameras, digital videos, netbooks, laptops, and other mobile electronics. For more information and device compatibility, please visit our tip finder page.


How do I register my product?

America users please visit US Energizer website. International users, please visit Global Energi To Go website.. Please Fill in all necessary information to create a user account and complete “product registration” after account is created. This is essential as it verifies your purchase and activates your warranty.


How long should it take to fully charge my portable charger?

Typically it will take up three to four hours to fully charge an Energizer® portable charger after its initial charge. Smaller portable chargers should take less time, and larger portable chargers or external batteries may take slightly longer. For models with USB or micro USB input port, the output current from USB wall charger or PC USB port will inference charging time too.


How do I know if my portable charger is functioning normally?

When you connect your portable charger to your device, press the “Check/On” button, your portable charger’s LED lights will turn on, indicating the amount of charge left, and your device should show that it is charging. Please make sure the device is compatible with your power pack. For more information, please visit our tip finder page


How long will it take for my online tip order to arrive at my residence?

We deliver from Monday thru Friday Taipei time. International Orders can take between 7-21 Business days for arrival depending on delivery region.


Who is XPAL Power?

XPAL stands for Xtra Power And Life. XPAL produces portable power products for cell phones, laptops, portable DVD players, and more. XPAL Power is a California corporation with its sales and marketing team located in the US, and is a subsidiary of TennRich International Corporation. TennRich International Corp. was established in 1986, is ISO9002 Quality Certified, and has served as a strong supplier and partner to many of the top brands in electronics worldwide, distributing products and components in over 100 countries. TennRich has over 2,000 employees and colleagues around the world, with its design team in Taiwan and company-owned factory in Shenzhen, PRC. As one of the first factories in China to focus on rechargeable lithium polymer batteries, it is currently one of the largest manufacturers of portable power packs in Asia.
Tennrich (XPAL Power) became license partner of Energizer for Co-brand (Energizer / XPAL) products since 2009. From product design, manufacturing, marketing to sales and service, Tennrich launched a series of “Energi To Go” power packs for Energizer.


Are power packs safe for commercial travel?

Yes, power packs are safe for commercial travel. In addition, we use a mathematical circuit control unit with built-in proprietary software to control and regulate temperature, voltage, and current. Our batteries are made out of lithium polymer, which is a much safer technology than traditional battery materials.


What are tips?

Tips are product-specific connectors that attach your power pack to the device you wish to charge. For example, your laptop will require a different tip for charging than your cell phone would.


Where can I buy additional tips for my power packs?

If your product is registered on our website under the product registration link, you are eligible to receive two FREE tips a year with our Free Tips For Life program. The tips are FREE, however we charge a minimal shipping and handling fee for each tip order. If you need to order a tip just click here to take advantage of the offer Please note that if you are purchasing a cable, there will be a discounted fee in addition to shipping and handling. If you would like to receive additional tips, you can order at full price, plus shipping and handling.


Why can’t I find a tip for my device on your website?

If you can’t find a tip that will fit your device, please contact customer service for assistance. A customer service representative will reply to your inquiry in a timely fashion.


If I purchase more than one Energizer® Power Pack, am I able to get two Free Tips for Life for each power pack?

Yes. Each Power Pack that you register will include two free tips per year with shipping and handling charge during product warranty year.


How long will it take to receive my 2 free tips?

We deliver from Monday thru Friday Taipei time. International Orders can take between 7-21 Business days for arrival depending on delivery region.


How do I charge my Energizer Power Pack?

You can charge your product with the supplied AC adapter for larger capacity products like the XP8000, XP8000A, XP18000, and XP18000A. The smaller capacity or USB input models like XP1000 and XP2000A can be charged through a standard USB port on your laptop or through a USB wall charger.


How many times are Energizer Power Packs rechargeable?

Energizer products are rechargeable up to 500 times. Afterwards, the Energizer unit will begin to lose its ability to hold a charge. Battery cells are consuming materials, there will be a decrease in the device’s total power capacity as time goes by or after certain times of usage.


How long does it take an Energizer Power Pack to power my device?

charging time will depend on “current (ampere)”. If device original adapter output current is close to power pack output current, then the charging time should be close to the charging time the device original adapter takes. If power pack output current is smaller, charging time could be longer. If Power pack output current is larger, whether the charging time will be faster will depend on device power design. (There could be input current limitation. ie, device takes only certain input current.)*Some specially designed products may require specific tips or accessories to be charged with our products.


Can I use my car’s cigarette lighter or DC plug adapter with Energizer Power Packs?

Yes, all power packs with 5V (USB) input can be charged with a USB cigarette lighter. Unfortunately, we don’t recommend using a cigarette lighter to charge our larger power packs with 19V input power.


Will my power pack lose its charging memory if I don’t charge or discharge it all the way?

No. Lithium polymer battery technology is not susceptible to any memory issues like NICAD and NIMH.


How do I know if my Energizer Power Packs are fully charged?

Most Energizer Power Packs have a built-in charge indicator. To activate the charge indicator, press the “check” button on your power pack. This will cause the LED light power meter to illuminate corresponding to the charge remaining inside the power pack. When the Energizer Power Pack is still charging, this light will flash, and when the power pack is fully charged, all led lights should remain illuminated. Our smaller power packs (XP1000, XP2200, XP4001) have a single LED light, which is a status indicator. When the external power pack is done charging, this light will become green.


Is it possible to recharge the Energizer Power Pack from a wall outlet while using it on my device?

Yes, it is possible to use our Energizer Power Packs as an A/C adapter for your device.


Is it possible to power my laptop at the same time that I am charging my cell phone, iPod or MP3 with any of your power packs?

Only XP18000/A and new model XP20000 can support laptop. XP18000 (5V/1A, 10.5V/2A, 19V/3.5A), XP18000A (5V/2A, 12V/2A, 19V/3A) may support one laptop and one USB devices at the same time. XP20000 (5V/1A, 5V/2A, 19V/3A) may support one laptop and two USB devices (1A, 2A) at the same time.


The package on my product says that it is a pre-charged battery. Do I still need to charge it before use?

Yes. We recommend fully charging your new power pack before using. Energizer Power Packs are shipped with an approximate 75% charge; however, we recommend charging the power pack once you receive it so you will start with a full charge.


Can my portal charger be recharged using a 5V adapter but with 1000 mA(1A)? Is there any impact to the battery life itself?

Yes, for portable charge with USB or micro USB input port, you can recharge your portable charge with any USB wall charger between 0.5mA and 2mA without any impact to the battery life.


What should I know about power pack battery storage?

If you don’t plan on using your power pack for more than 6 months, we recommend that you store the battery with a 75% charge and recharge the battery every 3 months. If you store a battery when it is fully discharged, it could fall into a deep discharge state, which renders it incapable of holding any charge. Conversely, if you store it fully charged for an extended period of time, the battery may experience some loss of battery capacity, meaning it will have a shorter life.


Where can I buy Energizer Power Packs?

There are several online retailers and various retail stores near you that carry Energizer Power Packs. Select “Where To Buy” for more details. You may also purchase power packs at our official online store.


How can I find out the cost for each Energizer Power Pack?

You may view the cost of our Energizer Power Packs at our official website.


Why does the correct voltage matter and what is the tolerance level of typical products?

Using correct voltage ensures that your product will not be damaged. Tolerance is typically around +/- 0.6V, but it will depend on device. Energizer provides different cable sizes and color coding to ensure safe and proper delivery of the correct voltage to your device. For more device compatible information, Please check our Tip Finder or contact us.


What is EMI (Electro-Magnetic Interference)?

Electro-Magnetic Interference is an electrical disturbance that affects an electrical circuit due to electromagnetic radiation emitted from an external source (such as when you hold a cell phone close to a radio and you hear static). The disturbance may interrupt, obstruct, or otherwise degrade or limit the effective performance of the circuit. Energizer’s patented circuit board design and parts help minimize any EMI concerns.


What is EMC (Electro-Magnetic Compatibility)?

Electro-Magnetic Compatibility is a term used when an electronic device limits the amount of electromagnetic radiation and allows other electrical equipment to operate without fear of interference. Energizer Power Packs are designed with this in mind to minimize EMI.


Where do I find the voltage information on my device to confirm compatibility with my Energizer Power Packs?

Please check the AC adapter for the electronic device being charged to find the output voltage and amperage. The output power on device’s original adapter is the input power device needs.


What is the most efficient method for using the Energizer Power Pack XP18000/A or XP8000/A with my laptop or netbook?

We recommend using the power pack once your laptop or netbook battery starts getting low. XP8000/A is recommended for netbook or ultrabook that needs less than 45WH input power and XP18000/A is recommended for laptop that needs less than 90WH input power.


Can Energizer Power Packs support Apple laptops?

The XP18000/A can support the MacBook® series of laptops but will require a PC06 + an Apple MagSafe Airline Adapter. For the MacBook Pro with retina display and the MacBook Air, both use an Apple MagSafe 2. Please visit our Tip Finder site for more information.


How do I find the correct tip for my laptop?

Please check our Tip Finder service.


What is the difference between the XP8000/A and the XP18000/A?

The XP18000/A (18,000 mAh @3.7V) has slightly over twice the capacity of the XP8000/A (8,000 mAh@3.7V). The XP18000/A also provides a higher power output than the XP8000/A, making it better suited to charge larger devices such as laptops.


Why do the XP8000/A and XP18000/A have three outputs and what are they for?

The XP8000A and XP18000A are the only power packs that can charge three devices at the same time. The USB output is designed for 5V USB devices, such as cell phones, MP3s, and Bluetooth devices. The 12V output is for portable DVDs, portable printers, and other 12V electronic devices. The 19V is designed for laptops(XP18000A) and netbooks(XP8000A, XP18000A).


What is the difference between XP18000 and XP18000A?

The XP18000 provides 5V/1A (USB), 10.5V/2A and 19V/3.5A output power, and XP18000A provides 5V/2A, 12V/2A and 19V/3.5A power. XP18000A is recommended for support 5V tablet. XP18000 provides 10.5V output which can support some Japan brand devices. Both models may also support 5.6V, 8.4V, 9.3V, 9.5V, 15V and 16V by using different convert cables.


What safety features are available in the Energizer® Power Packs?

Energizer Power Packs offer up to 12 built-in safety features, including PowerSafe Technology, to protect the battery, the device, and the user.


Do Energizer® Power Packs have any auto shut-off features?

Yes, this is one of the power pack’s safety features. Once the product is fully charged and not keep consuming power, your power pack automatically shuts off to save power.


Does the USB cable from my Energizer Power Pack support data transfer?

The tip changeable USB cables WB12 are designed specifically for charging your electronic devices. Data transfer is not available. As for non-tip changeable USB cable WB38, it supports both power and data transmission.


Is there an adapter to allow me to charge my iPad?

If the power pack you have at hand is with 5V/1A USB output, you may need PC07 adapter. PC07 and iPad original charging cable is required for power transmission. If the power pack you have is with 5V/2A USB output, there is no need for PC07. You may just use iPad original charging cable to connect power pack and iPad. Please note that XP2000/A is not compatible with iPad.


What is a Willy cable?

The Willy cable is a step-down cable that reduces the voltage of the overall output of your power pack and offers an economic solution for supporting the devices that require a precise input rating and is out of our output port specification. For example, Asus Netbook EeePC uses the input rating of 12V, and some Toshiba laptops require 15V. In these cases, you will need a Willy cable to work with your power pack to power your device. You can find Willy cables in our Tip Finder for your particular device.


How do the XP8000/A & XP18000/A power a camcorder?

Although the XP8000/A and XP18000/A are designed specifically for netbooks and laptops, they are also able to power camcorders (8.4V,9.3V and9.5V). You only need one of our Willy cables (a step-down cable) to lower the voltage rating for most camcorders. You can find Willy cables in our Tip Finder for your device.


Can I travel in a plane with my Energizer® Power Pack?

Yes, Energizer Power Packs can be brought on an airplane. All Energizer Power Packs meet all international airline standard safety requirements (UN38.3). Because the Energizer Power Packs contain a safe amount of lithium, offer a power management system and are encased with no outer contact points, they are considered safe and allowed on all flights.


Can my Energizer® Power Pack be submerged in water?

No, Energizer Power Packs are water-resistant but will not survive if you submerge them in water.


Can I leave Energizer Power Packs in the sun?

We do not recommend you leave your Energizer Power Packs exposed in the sun for long periods of time as exposure to extreme temperatures may reduce their functionality. Energizer Power Packs work best at temperatures between 32° F and 113° F.


Are Energizer Power Packs compatible for international usage?

Yes, all Energizer Power Packs with AC adapters are compatible for international use and do not require a power converter. AC input of Power Packs varies between 100-240VAC and 47-63hz. However, you may need an adapter wall plug to allow the U.S.-style power cord to plug into a foreign wall outlet. For portable chargers with USB input, you may use general USB wall charger or PC USB port to charge them.


Are Energizer Power Packs considered “green”?

Absolutely! Energizer Power Packs will be less expensive in the long run than buying ordinary batteries, will help save the environment from the disposal of ordinary batteries, will save on electricity consumption resulting from less usage of AC adapters, and will extend the life of your electronic devices.


Is it okay to open my Energizer Power Pack in an attempt to fix it myself?

No! Do not attempt to open or fix Energizer Power Packs. This will void ALL warranties on your power pack.


What should I do if there are issues with my Energizer Power Pack?

Please review our Question & Answer section of our website to answer any questions. If your question still needs answering, please contact customer service for assistance and a customer service representative will reply to your inquiry in a timely fashion.


When I press the “Check” button on my power pack, nothing happens. Is my battery dead?

No, it just needs to be recharged for 3-4 hours. If the problem persists, please contact customer service for assistance and a customer service representative will reply to your inquiry in a timely fashion.


Where do I find the model number of my cell phone?

The best place to look for your model number is to open up the battery compartment and remove the battery. It is normally located underneath the battery.


I placed an order through the “Free Tips for Life” program and I haven’t received any confirmation yet. Did my order get processed?

Please check your spam or junk folder first. If you still have not received a confirmation, please contact customer service for assistance and a customer service representative will reply to your inquiry. You may also login to your member account to check order status.>

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